Terms and Conditions

TERMS AND CONDITIONS

Contact details:
www.dvmsuus.com
Vila Cova – Portugal
suus@dvmsuus.com

GENERAL TERMS AND CONDITIONS – DVMSuus

Located in Vila Cova, Portugal

Article 1: Definitions

In these general terms and conditions, the following terms shall have the following meanings:

  • Contractor: The natural or legal person offering Services in the field of coaching, training, or related activities under these general terms and conditions.

  • Client: The natural or legal person who commissions the Contractor to perform Services.

  • Coach: The guide and coach of DVMSuus.

  • Coachee: The natural person participating in a coaching, training, or guidance process.

  • Services: All activities for which an assignment has been given or which result from or are directly related to the assignment, in the broadest sense.

  • Agreement: Any agreement between Client and Contractor for the provision of Services.

Article 2: Applicability of these Terms

These General Terms and Conditions apply to all offers, quotations, and agreements between the Client and DVMSuus (Contractor) regarding the provision of Services.
They also apply to any third parties involved in fulfilling the Agreement on behalf of the Contractor.
Deviations from these terms are valid only if agreed in writing.
Client’s general terms and conditions are excluded unless explicitly accepted in writing by Contractor.
If any provision of these terms is found to be null and void or invalid, the remaining provisions shall remain in full force. In such a case, the Client and Contractor will consult to replace the invalid provision with one that aligns as closely as possible with the intent of the original.
These terms also apply to additional and follow-up assignments.

Article 3: Quotations and Conclusion of the Agreement

All quotations are non-binding and valid for 30 days unless stated otherwise.
An Agreement is formed when the Client accepts an offer in writing within the validity period without modifications.
Prices are exclusive of VAT unless explicitly stated otherwise.
If no written confirmation is received, an Agreement is also considered concluded if the Client does not contest the Contractor’s written confirmation of an agreement within ten working days or – if shorter – before the Services begin.

Article 4: Execution of the Agreement

The Contractor has a best-efforts obligation and will perform the Services with care and professionalism.
Contractor may, if necessary or useful, involve third parties in consultation with the Client.
Client must provide all necessary information in a timely and complete manner. If this is not done, the Contractor may suspend execution and/or charge extra costs.
Deadlines are not strict unless explicitly agreed otherwise. Delay in delivery does not entitle the Client to terminate the Agreement or claim damages, unless the Contractor fails to meet a new reasonable deadline set by the Client.
In joint assignments with third parties, the scope of each party’s responsibilities must be agreed upon in consultation. The Contractor is not jointly liable for third-party work.

Article 5: Confidentiality

The Contractor will treat all information from the Client as strictly confidential, unless legal or regulatory obligations require disclosure.
Sessions and communication between Contractor and Coachee are confidential. No information will be shared with the Client without explicit permission from the Coachee.
Both parties agree to maintain strict confidentiality regarding each other’s internal processes, systems, and data.

Article 6: Intellectual Property

The Contractor retains all intellectual property rights to materials, tools, models, documents, and tests developed or provided during the Agreement.
Client and Coachee may only use these for their own purposes and may not reproduce, disclose, or distribute them without written permission from Contractor.

Article 7: Liability

  1. Contractor’s liability for direct damage suffered by the Client as a result of a demonstrable attributable failure in the performance of the Agreement is limited to the amount paid by the Client under that Agreement.

  2. For Agreements lasting longer than six months, the liability is further limited to the total amount of fees invoiced in the six months preceding the incident.

  3. Contractor is not liable for indirect damage, including consequential loss, lost profit, missed savings, or damage due to business stagnation.

  4. The limitations set out in this article do not apply in cases of intent or gross negligence on the part of the Contractor.